IT Support Specialist
Join us in creating a healthier world.
Who we are and what we do:
At Viedoc, we design engaging software that modernizes clinical research so that necessary treatments can reach the people who need them faster.
We accomplish this by combining technology and a creative design to streamline, automate and simplify conventional processes within clinical research. Simply put, Viedoc makes every aspect of a clinical study a bit smoother, resulting in greater discoveries that make a difference, and has the potential to improve lives.
Real change means challenging the status quo – our driving force since we started almost two decades ago. In everything we do, we work for a healthier world, searching for better, more efficient solutions that answer to the needs of both our users and humanity.
Job description
Join our dynamic team and play a crucial role in ensuring the seamless operation of our business! As an IT Support Specialist, you will leverage your expertise to provide first- and second-line technical support to end-users through Teams, phone, and email, meticulously logging incidents in our ticketing system.
- Academic degree or equivalent in IT.
- Robust knowledge and hands-on experience with Cloud technologies.
- Proficient in the installation, configuration, troubleshooting, and management of Windows, macOS, and iPhones.
- Expertise in working with Azure solutions, including Microsoft Endpoint management, Intune, software packaging, and distribution.
- Good knowledge and experience with Microsoft 365, Defender, Entra ID, SharePoint, and Teams.
- Familiarity with Powershell scripting.
- Networking proficiency encompassing security, wifi, and switches.
- Fluency in both Swedish and English, both verbally and in written communication.
Education
Relevant education within IT.
Location
Uppsala, Sweden
Industry
Software, Pharmaceutical, Biotech, Medical Device, Consumer Health
Employment Type
Permanent employment with full-time service
Job Functions
IT support specialist
Interested?
If you are a proactive IT professional ready to contribute to the success of our organization, apply now to be a part of our dedicated team! Do you want to know more? Your hiring manager are Ted Lähteenmäki, Manager IT Operations, send a mail to: ted.lahteenmaki@viedoc.com. Selection is ongoing, so do not hesitate to get in touch.
- Department
- IT & Infrastructure
- Locations
- Uppsala
- Remote status
- Hybrid Remote
Perks and benefits
-
Work-life balance
Work from home, or come in to enjoy our weekly breakfast buffet at the office. -
Private healthcare
Get to a good doc when you need one, and fast. -
International environment
If we'd have a buffé for every office, we'd serve the best from the Swedish, Chinese, American, Vietnamese, and Japanese cuisines - now that's special! -
Team and company events
We love to get together to learn, exchange ideas and party tricks!
About Viedoc
Viedoc designs engaging software for the life science industry. By accelerating
clinical trials on all levels, Viedoc’s solutions support major pharmaceutical,
biotech, and medical device companies, as well as renowned research
institutions worldwide. Headquartered in Uppsala, Sweden, Viedoc also has
offices in America, France, Japan, Vietnam, and China. Since Viedoc’s inception
in 2003, over 1 million patients in more than 75 countries have participated in
studies powered by Viedoc.
IT Support Specialist
Join us in creating a healthier world.
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