Who we are and what we do

At Viedoc, we design engaging software that modernizes clinical research so that necessary treatments can reach the people who need them faster.

We accomplish this by combining technology and creative design to streamline, automate, and simplify conventional processes within clinical research. Simply put, Viedoc makes every aspect of a clinical study a bit smoother, resulting in greater discoveries that make a difference, and has the potential to improve lives.

Real change means challenging the status quo – our driving force since we started almost two decades ago. In everything we do, we work for a healthier world, searching for better, more efficient solutions that answer to the needs of both our users and humanity.

We are proud to foster an inclusive workplace. We believe that diversity of experience, perspectives, and supportive work culture will lead to a better work environment for our employees and, ultimately, a better product.

What you will do and why

We're looking for a Product Specialist to join our Professional Services team in China. Your main responsibility will be to help clients achieve better scientific outcomes by delivering high-quality EDC study builds, training users, and solving complex challenges in clinical research.

You will manage multiple projects to ensure deliverables are on time, within scope and budget, while maintaining all required documentation. Additionally, you will perform tasks such as:

• Designing and testing eCRFs, creating edit checks, and configuring system settings.
• Developing study build templates, maintaining metadata repositories, and improving processes.
• Investigating and resolving technical issues or bugs in the Viedoc system.
• Providing training and certification for Viedoc users and study builders.

This role is pivotal in ensuring our clients can leverage Viedoc’s platform to conduct high-quality clinical research efficiently and effectively.

As a professional, we would like you to have:

• A bachelor's or master’s degree in science.
• 2-3 years of experience in EDC study build and configuration.
• Proficient knowledge and experience with EDC study builds and CDISC standards.
• Familiarity with at least one programming language (e.g., JavaScript, R, Python).
• An understanding of clinical data management, drug development, and industry guidelines/regulations.
• Fluency in both Mandarin and English, with excellent written and oral communication skills.
• Deliverable-driven, customer-focused, and proactive.
• Strong in communication and eager to learn.
• Team-oriented, professional, and dedicated to high-quality work.

Additionally,  we would even appreciate it if you have:

• Expertise in additional programming languages or tools.
• Experience in training and developing materials.
• A knack for problem-solving and innovative thinking.

Industry
eClinical, Software, Pharmaceutical, Biotech, Medical Device, Consumer Health

Interested?
If you want to join our awesome team, apply for the job! Do you want to know more? Feel free to reach out to the team member responsible for this role below.